How do I return an item?
Your satisfaction is our goal. If you are not happy with the product you have purchased you can return it for a full refund within 14 days from the date of delivery. The item must be in new and unused condition with the original packaging material. You will have to pay for the return shipping and shipping with insurance is recommended. Vehicle returns are subject to a 10% restocking fee.
In order to return the item, you must contact us before shipping the item back. If the item arrives at your shipping address damaged please let us know right away so we can file a claim with the shipping company. If the damage is minimal we can send you replacement parts. You can also send the item back for a refund. Do not use the item or throw away any packaging material until you hear from us. Please contact customer service for more information on returning an item at Sales@PrimalRC.com